Repairs and Returns– airpurifiers.ph

Repairs and Returns

We thank you for your purchase of TruSens Air Purifiers, and we value the trust you have placed in TruSens, and how important this purchase is to you, your family, or your organization especially at this time. We want you to be happy and satisfied with your purchase. Should you encounter any problems with your purchase of TruSens Air Purifiers or Accessories from airpurifiers.ph, please let us know immediately and we will do our best to resolve these as soon as we can! Please contact us at customerservice@airpurifiers.ph

If you have purchased your TruSens Air Purifier from another authorized dealer, you may contact your dealer to get latest information with regards to your area.

For other common questions or concerns, please see below:

REPAIRS

I am encountering problems with my TruSens Air Purifier. What should I do?

We are sorry to hear that.

Please go to our "Troubleshooting page" and also refer to the "Owner's Manual" to see if you can troubleshoot and fix common issues encountered by TruSens users.

If you think the problem cannot be solved through basic troubleshooting, please get in contact with TruSens support. Kindly contact the TruSens Support on their facebook page: www.facebook.com/TruSensPH, or you may also try to contact us at customerservice@airpurifiers.ph and we can try to assist you with your problem.

Do you have a service center?

Yes. The TruSens authoried service center is located in Manila. Kindly contact us at customerservice@airpurifiers.ph or via our contact information or via viber and we can assist you with any problems you have with your TruSens Air Purifier.

RETURNS

Can I return my purchase?

We are sorry that you encountered issues with your purchase. Kindly contact us at customerservice@airpurifiers.ph or via our contact information or via viber so we can assist you.

My newly purchased air purifier or accessory is not working. Can I return it?

Kindly contact us immediately at customerservice@airpurifiers.ph or via our contact infomration or via viber. We know how important your air purifier purchase is. We will try to resolve your concerns as soon as possible.